worst firewood customer ever (long rant continued from months ago)

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I can't emphasize enough how important it is to take someone with you when you have problem customer. Having your own witness at the site with you makes the hotheads think twice about getting violent or doing something stupid. Also, the smarter ones will be more agreeable when they know that there is more than one person to witness their underhanded scheme. In general, they all tend to behave themselves when you have some support.
 
redoakneck said:
Also from my experience, if someone seems too nice and a little goofy, they may turn 180 and be your worst nightmare. Also watch out for people that complain about the last guy, you might be the next last guy.


so hard when people yell and do not listen to COMMON SENSE
.
Click to expand...


wow. are you psychic or something, honestly!?
you just hit the nail on the head perfectly!
he was WAY too nice the first few times i delivered, talking my ear off, taking me on an hour long tour of his gardens out back (which are actually pretty nice), inviting me inside showing me his signed dead posters , talking to me about psychedelic drugs he *used* to do..way too friendly and way too much info to be telling someone you just met
and complaining about past firewood guys, YEP! the first time i met him, he gave me a 5 min speech about how the last guys that delivered only had about half the amount of wood in their cord as i did..so he threw them out..guess the fact that i brought double the wood, and better species wood, was not good enough!
i hate when someone wants to yell over you and wont even let you finish a sentence, especially when you talk calmly to them, i think it drives them even crazier! lol
anyway thanks for the advice :)
 
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Good job controlling your emotions that just shows what kind of person you are.

When I was a little younger and in the grocery business right out of high school a wise old store manager taught me this phrase for when someone is flying off the handle "up until this point I have treated you as a proffesional and I would appreciate the same treatment in return" Usually this will result in 1 of 2 responses normally this will calm a person down immediately and in the rare case this will send them right on over the edge and it is usually tough not to laugh.
 
I really don't see how you could have handled it any better than you did. I'd would have had a hard time putting the replacement wood anyplace but right in his driveway.

How big a fella was he anyways?

My biggest problem is folks show up and they've all got a sad story about being out of work, having no money, but they're all driving a better truck than I've got. I usually cut them a bit of a break anyway, but I'm thinking "if you're out of work, get off your a** and go cut some firewood." The state gives out permits every year.

My brother-in-law who keeps telling me how broke he is (because he took early retirement and never saved a dime while he was working a job that paid more than what I make) was up yesterday and saw my son-in-law loading wood off my pile. He asked me how much I would sell him a cord of wood for. I said if he wants some he best get it fast as its selling at a good rate. I said I'm getting $135 a cord but I'll let him have a cord for $125. He proceeded to tell me about the guy down the road getting $250 a cord last year and he knew a guy that would deliver for $140 per cord. I told him he might want to give them a call as I sure as heck wasn't going to deliver any for $140. End of my rant.
 
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Yup - there's a lot of crackpots out there. I've sold wood in the past, but don't anymore (I'm a crackpot magnet). My best was the guy who called asking if I sold wood - I said "yes". He immediately began with the threats right then and there. "You'd better....", "because if you don't...." All this before I'd even committed to delivering wood. I then "remembered" that I had promised the last of the wood to "some one else".
 
That dude probably is manic depressive or plain old psychotic!!!

Just stay away and don't stir the pot, he will find his next victim soon enough.

You did all the right things keeping him happy.

Oct. 31, TRICK or treat????
 
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My parents are from jersey, long branch area. NJ has a lot of laws compared to ohio. Y'all drive like wild cheetahs on crack!!!
Very nice state, I have a lot of memories of crabbing and fishing with my grampy.

Hope that dude ain't a mob dude, you might get wacked!!
 

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