fordbroncodave
ArboristSite Lurker
In January 2013 I bought a brand new MS391 off the shelf with the case, stihl extra chain, stihl cold climate bar oil and synthetic stihl engine oil. I spent just under $700 for the whole package and when I bought the extras my warranty was bumped up to 2 years.
After first use I noticed something was wrong, the bar gets hot and smoke rolls off of it. I turned the oiler all the way up and it sprays a good line. It still continues to smoke off the chain and once in a while throw a spark off.
I brought it in where I bought it and says everything looks good and sprays oil well, then says they will test it out on some logs but will have to charge me for it (um no. that is not how this works)
So I left and tried it a few more times back at the farm, this whole time I only used 3/4 of a gallon of bar oil and maybe 1.5 gallons of fuel mix (that is how long I have owned the saw)
Brought it back in today and says that everything looks good, chain tension is good, sprays oil, chain moves freely, bearing looks good, clutch material looks good, brake works and then the blade is tough but useable. (once again insisted they test it on wood and will need to charge me to do it)
I told him, just standing there holding the saw and reving it, smoke will roll of the bar like none other and it gets so hot you cannot touch it. it sears the wood like a steak on a grill. the darn thing cuts fine until it starts getting hot and smokes then doesn't want to do anything (same as when I first tried it)
3rd time emailing stihl about the problem and have not received an email yet.
dad bought a smaller echo within a week of me getting this stihl and we both cut wood at the same time and have about the same amount of use. his still out cuts mine since both were new. very dissapointed with this whole experience
After first use I noticed something was wrong, the bar gets hot and smoke rolls off of it. I turned the oiler all the way up and it sprays a good line. It still continues to smoke off the chain and once in a while throw a spark off.
I brought it in where I bought it and says everything looks good and sprays oil well, then says they will test it out on some logs but will have to charge me for it (um no. that is not how this works)
So I left and tried it a few more times back at the farm, this whole time I only used 3/4 of a gallon of bar oil and maybe 1.5 gallons of fuel mix (that is how long I have owned the saw)
Brought it back in today and says that everything looks good, chain tension is good, sprays oil, chain moves freely, bearing looks good, clutch material looks good, brake works and then the blade is tough but useable. (once again insisted they test it on wood and will need to charge me to do it)
I told him, just standing there holding the saw and reving it, smoke will roll of the bar like none other and it gets so hot you cannot touch it. it sears the wood like a steak on a grill. the darn thing cuts fine until it starts getting hot and smokes then doesn't want to do anything (same as when I first tried it)
3rd time emailing stihl about the problem and have not received an email yet.
dad bought a smaller echo within a week of me getting this stihl and we both cut wood at the same time and have about the same amount of use. his still out cuts mine since both were new. very dissapointed with this whole experience
