I bought an Optimizer 250 in August of 2011. I started the furnace in late October. It ran great for about two weeks and then 4 months of torture followed. I had issues from creosote build up to the gasifier wouldn't ignite or stay lite. The furnace seemed to be always running and it was mildly smokey. I talked several time to Brian in CAN who is at the factory and he made repeated suggestions. Then he put in in touch with Richards Emmens in Maine. Richard is a dealer for Portage and Main for Maine. Richard coached me on trying different fixes. But about 2 weeks ago in late February he drove to my place in VT and tore apart my furnace. He found the blower motor wasn't properly installed and the front door leaked air. He fixed the motor, clean the sticky linkage that controls the inlet of air to the firebox and gasifier, and built a gasket on the door. He went over operating instructions and left. I was left wondering if this could possibly help after all the problems I've had. Well its 2 weeks later and my furnace is still working like a charm. No creosote issues, gasifies like the YouTube video shows, and just plan runs. I have nothing to say but good things about Richard and give him a high reference. PM insures me that they will check these times of items in the future.
Bottom line: my Optimizer 250 really works and Richard saved the day for me. He's at 207-205-0749
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