Bruce Hopf
ArboristSite Guru
After the McCulloch Family sold out, the service end of it went down the crapper. In 1981, my Father bought the McCulloch, Pro Mac 700, that I have now, only ran long enough to use 1/2 cup of gas through, and quit. He couldn't even get the Saw to even offer at all. He took it back to where he bought it, and they sent it back to the Factory. The Factory, tried to blame Dad, that he ran the Saw with out gas/mix, and ran it with just straight gas, and they were not going to fix it. So Dad told them to send the saw back, and he would take them to Court.I read that Husqvarna bought McCulloch USA (via Jenn Feng). Husky already owned McCulloch out side the US, now I gather the entire McCulloch name is under one ownership.
Here is the link:
http://www.usa.husqvarna.com/company_press_release_details.aspx?_newsid=5534
Wonder what that means for McCulloch and the future?
I always liked McCulloch. My first chainsaw was a McCulloch 610. Could it be that the next McCulloch would be a house painted yellow? I'd buy one!
Thanks,
Bill
He called the sales man that sold Dad the Saw, and the Salesman said he would handle it. He called the Factory, being that they were dealing with a Canadian Tire store franchise, across Canada, if they didn't fix this saw, and fix it right, it would be the last McCulloch Chain Saw that would be sold from their Canadian franchise.
They fixed the Saw, and you can tell that they were rough with it. The foam on the handle, had chunks taken out of it. It was obvious, that they were mad at Dad, and didn't care, at all about how they treated their customers.
After it was sold again, service was always a problem.
Hopefully who ever Buys McCulloch, will provide good service again. Bruce.