husky46cc
ArboristSite Member
This question is for Stihl dealers who are also authorized service centers:
Do you service Stihl chainsaws, without hesitation, even if they were not bought from you?
Here's why I ask. My brother, sister,and I are going to buy my dad a Stihl. I called the Stihl dealer in his town (about 270 miles from here). I wanted to make sure that he had a 180, 210, or 211 in stock and that he would service it. I also pointedly asked if other Stihl dealers would service it, in case my brother borrowed it and needed it serviced in his hometown. This Stihl dealer bluntly told me that in his experience, Stihl dealers may SAY they service all saws, but in actual practice, it's not true. The first question they ask of a customer requesting service is "Where'd you buy this saw?" If the answer is "I bought it from xxx (a competitor)" , the dealer's first inclination is to say, "Well, take it back to them."
I really don't care if this is is the case. I just want to know the cold, hard truth so I can make informed decisions about buying a chainsaw. If I pay the extra premium for a Stihl, one of the things I'm happy to pay for is the service network that Stihl Corp. advertises. It's money well spent - if it's true. It's not well spent if I take the saw to another dealer for service and he tells me to take it back where I bought it.
Do you service Stihl chainsaws, without hesitation, even if they were not bought from you?
Here's why I ask. My brother, sister,and I are going to buy my dad a Stihl. I called the Stihl dealer in his town (about 270 miles from here). I wanted to make sure that he had a 180, 210, or 211 in stock and that he would service it. I also pointedly asked if other Stihl dealers would service it, in case my brother borrowed it and needed it serviced in his hometown. This Stihl dealer bluntly told me that in his experience, Stihl dealers may SAY they service all saws, but in actual practice, it's not true. The first question they ask of a customer requesting service is "Where'd you buy this saw?" If the answer is "I bought it from xxx (a competitor)" , the dealer's first inclination is to say, "Well, take it back to them."
I really don't care if this is is the case. I just want to know the cold, hard truth so I can make informed decisions about buying a chainsaw. If I pay the extra premium for a Stihl, one of the things I'm happy to pay for is the service network that Stihl Corp. advertises. It's money well spent - if it's true. It's not well spent if I take the saw to another dealer for service and he tells me to take it back where I bought it.
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