Adirondack
ArboristSite Operative
We are STIHL Franchised Dealers. We NEVER discriminate on where someone bought a saw.
Why ??????????????????????????????????
We're in business for Service work! Big part of the Dealership!
Don't care where they bought it. They get treated nicely like everyone else.
Personally, I would walk quickly out the door of a Dealer that had the attitude of only working on what he sold. VERY limited thinking...
He might be out of business before long as well....
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We work on ALL BRANDS.
Chain Saw Tune-Up includes pretty much everything, including removing the starter and clutch covers and steam-cleaning / power washing all.
We don't give back dirty saws. Dirt is probably the #1 overall enemy of saws,
assuming it's got proper Fuel/Oil mix in it.
Carburator rebuilding IS included in the Tune-Up. $49.95 + parts.
On a MS660 or an old Craftsman/Roper -- doesn't matter.
Bring on all the Poulans, old or otherwise--no problem at all. We probably fixed/serviced 400-450 "Poulans/Wild-Things/cheap Homelites" last year
We fix a LOT of 605/610 MAC's -- can't kill them.
Throwaways -- We work on all of them. The cheapest you can buy is about
$125. including tax. We can do a Full Tune & Service for half of that.Why do we send them away when we are in Freaking business to fix saws??
Answer = We don't!
And, the customer owns it now! Do not underestimate this point. It's HIS saw.
As a general rule, they are usually only parts saws when the P&C is toast.
One of our best Tech's recently said about saws, "they're all the same, but
they're all different". True enough.
We also stock about a jillion carb kits for everything.
And, keep about 100 parts saws on hand. [that's a big deal]
About the only saws we have to order parts for are STIHL's!
In closing, it's amazing to me why many dealers are closed minded about working on "other" saws, or ones they did not sell. It's what they're in business for.
The Poulan customer's needs and cash are exactly the same as the STIHL customer's.
We treat them all the same -- Happy to help!
And, we do keep in mind, that the happy Wild-Thing customer may very well be a STIHL owner in the future.
Good investment it seems.
Regards.
Now that is service. In todays economy it is the small things that make the difference.