Awwwwww, don't know if I agree with you on that one Thall. I don't like an oil leaking saw either, something is not right there and I would not accept that from a new saw.
that's a poor salesman's excuse there
It's not just becase one have backup saws available that a louzy parts service can be justified. A pro saw deserves a pro service, nothing less, that's what you pay for at the end.
The new dolmars get real good critics internationally, so I assume they must be very good. IMO, Dolmar just has to work on the service part to become a real valuable player in the pro market. And with the Makita dealership network in place (in Europe at least), I think they really can succeed.