DOLMARatOs
ArboristSite Operative
I guess the situation is that no saw company is perfect. No dealer is perfect.
I can understand Stihl sending saws to huge arborist companies like Asplundh etc. They are pro companies, do their own in-house service and only have a 90 day warranty anyway.
As for rental companies, they pretty much have to be some sort of dealer. They usually service their own equipment and Stihl rental warranty is what 30 days?
It's like a John Deere dealer, our local one isn't even a dealer for the engines in the equipment, they get all the engine parts from JD. This is especially funny when they try to sell a customer a new starter to fix a $6.00 gear that a 7 year old could replace.
I say anything that is good for DOLMAR is good for me. I don't rely on them for all of my equipment but they are my exclusive hand-held brand. Just like OREGON is my exclusive aftermarket OPE parts and cutting products company. I've ridden the cosater for the last 14 years with DOLMAR, if they don't screw up and continue to stand behind their dealers we'll be fine. The IDN network is a big help. I get my stuff in a day. If i need it badly, my sales rep will drive to the warehouse and pick it up. He's brought stuff to me on a Sunday. He'll help customers unload and load equipment. That is what makes me believe in DOLMAR...not so much the Parent company but the fact that i've been 100% satisfied with my end of the service.
I can understand Stihl sending saws to huge arborist companies like Asplundh etc. They are pro companies, do their own in-house service and only have a 90 day warranty anyway.
As for rental companies, they pretty much have to be some sort of dealer. They usually service their own equipment and Stihl rental warranty is what 30 days?
It's like a John Deere dealer, our local one isn't even a dealer for the engines in the equipment, they get all the engine parts from JD. This is especially funny when they try to sell a customer a new starter to fix a $6.00 gear that a 7 year old could replace.
I say anything that is good for DOLMAR is good for me. I don't rely on them for all of my equipment but they are my exclusive hand-held brand. Just like OREGON is my exclusive aftermarket OPE parts and cutting products company. I've ridden the cosater for the last 14 years with DOLMAR, if they don't screw up and continue to stand behind their dealers we'll be fine. The IDN network is a big help. I get my stuff in a day. If i need it badly, my sales rep will drive to the warehouse and pick it up. He's brought stuff to me on a Sunday. He'll help customers unload and load equipment. That is what makes me believe in DOLMAR...not so much the Parent company but the fact that i've been 100% satisfied with my end of the service.