Definitive Dave
wanna-be saw racer, saw hoarder, parts whore
- Joined
- Jul 27, 2013
- Messages
- 2,118
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So I got a message from a buyer on Ebay and it has me rethinking my wording/description/policy.
The buyer told me my kits are aftermarket.
I explained where my kits come from but am now concerned about transparency.
I buy carb kits in bulk unlabeled from a factory of one of the big three in China. The factory has told me they manufacture parts for kits from all 5 of the major carb manufacturers. Since their purchase by a major saw manufacturer, some of the factories still have autonomy in regards to manufacturing contracts in place before the purchase and can still manufacture and sell complete kits without packaging. I have had good luck with these kits and happy customers. The labeling gets done at a separate facility before we get them and uses logos from the big three manufacturers.
My recent customer "I think" believes the logos are dishonest and thinking about it I may agree.
I list the kits by their common name in the title which includes the name of a carb company as that is how people search.
This is ok per ebay, just like listing a Stihl chainsaw part that is aftermarket with the model number and word stihl in the title.
In the description I list them as OEM manufacture, private labeling. This seems like the simplest explanation of a somewhat convoluted situation.
Should I list kits commonly known as Tillotson BG-98 without the word Tillotson in the description?
I am thinking I need to have all future labeling omit company logos for the companies other than the manufacturer.
Am I playing semantics, should I just label all the other companies kits as generic?
I want happy customers.
I want customers to understand what they are getting.
I want them to be able to find an item easily by terms they are used to using.
I don't want t o provide a roadmap to other parts suppliers or customers directly to my vendors.
Thoughts welcome on what I should change.....
Off to another day of my real job
DD
The buyer told me my kits are aftermarket.
I explained where my kits come from but am now concerned about transparency.
I buy carb kits in bulk unlabeled from a factory of one of the big three in China. The factory has told me they manufacture parts for kits from all 5 of the major carb manufacturers. Since their purchase by a major saw manufacturer, some of the factories still have autonomy in regards to manufacturing contracts in place before the purchase and can still manufacture and sell complete kits without packaging. I have had good luck with these kits and happy customers. The labeling gets done at a separate facility before we get them and uses logos from the big three manufacturers.
My recent customer "I think" believes the logos are dishonest and thinking about it I may agree.
I list the kits by their common name in the title which includes the name of a carb company as that is how people search.
This is ok per ebay, just like listing a Stihl chainsaw part that is aftermarket with the model number and word stihl in the title.
In the description I list them as OEM manufacture, private labeling. This seems like the simplest explanation of a somewhat convoluted situation.
Should I list kits commonly known as Tillotson BG-98 without the word Tillotson in the description?
I am thinking I need to have all future labeling omit company logos for the companies other than the manufacturer.
Am I playing semantics, should I just label all the other companies kits as generic?
I want happy customers.
I want customers to understand what they are getting.
I want them to be able to find an item easily by terms they are used to using.
I don't want t o provide a roadmap to other parts suppliers or customers directly to my vendors.
Thoughts welcome on what I should change.....
Off to another day of my real job
DD