Hey Guys......Tip for you all, never turn up to quote a job in working clothes , always turn up(ON TIME) in a shirt and tie , new vehicle, or at least clean!!, converse politely and always listen to what they got to say, (whether its crap or not) then explain your views on the situation, firstly by assuring them (if possible) you will personally oversee the job , and will not use sub-contractors, explain how you will leave the site as you found it, minus the limbs etc, and finally work out the price and stick to it ....quoting in bright colours that any additional work will be charged acccordingly, ... beleieve me you'll get the job,and possibly referalls as well......Jock