watsonr
Addicted to ArboristSite
- Joined
- Jan 3, 2010
- Messages
- 7,088
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Brad,
After some serious thinking, I can actually empathize with your position... but maybe your thinking on smaller terms and/or a different angle may have a better approach?
I manufacture cylinders and by the thousands. Sell those cylinders world wide every day and in general my rejection/defect % is small. Even if I sell crap and the majority doesn't complain, I must be doing a pretty good job.... my return rate is even smaller then rejection rate. So overall my production is pretty good, quality control is satisfactory and a small percentage are always unsatisfied... be that what it may.
Several people did initially complain and I've taken that into consideration, made several adjustments and those few selected individuals stopped complaining or at least became a little quieter. That group in America called Arborist Site did have some pretty decent criticism, but seems to have quieted down and they are buying my products with a fever... must have made the correct changes......
And now my opinion... your fight against the poor quality should have never waned, I'm not sure that your input may have been interpreted correctly... Maybe it never got to the right person or you were saying it in a language not understood. We all know that you hear what you believe you heard and not maybe what was said sometimes, every person is a little different and sometimes, things come out wrong. It could be that the market is so small to this specific audience that they can continue to sell crap (according to some members here) and disregard some individuals personal observation..... hence, we have choices of different branded cylinders to choose from..... and the option to not buy a specific brand.
I'm glad you spoke up again.... glad that maybe I spurred you along. Now together as a team, lets see if we can force some change for the better of this small community! I want to sell a good product, you want a good product..... seems reasonable to me.. we all like saws the rip!!
After some serious thinking, I can actually empathize with your position... but maybe your thinking on smaller terms and/or a different angle may have a better approach?
I manufacture cylinders and by the thousands. Sell those cylinders world wide every day and in general my rejection/defect % is small. Even if I sell crap and the majority doesn't complain, I must be doing a pretty good job.... my return rate is even smaller then rejection rate. So overall my production is pretty good, quality control is satisfactory and a small percentage are always unsatisfied... be that what it may.
Several people did initially complain and I've taken that into consideration, made several adjustments and those few selected individuals stopped complaining or at least became a little quieter. That group in America called Arborist Site did have some pretty decent criticism, but seems to have quieted down and they are buying my products with a fever... must have made the correct changes......
And now my opinion... your fight against the poor quality should have never waned, I'm not sure that your input may have been interpreted correctly... Maybe it never got to the right person or you were saying it in a language not understood. We all know that you hear what you believe you heard and not maybe what was said sometimes, every person is a little different and sometimes, things come out wrong. It could be that the market is so small to this specific audience that they can continue to sell crap (according to some members here) and disregard some individuals personal observation..... hence, we have choices of different branded cylinders to choose from..... and the option to not buy a specific brand.
I'm glad you spoke up again.... glad that maybe I spurred you along. Now together as a team, lets see if we can force some change for the better of this small community! I want to sell a good product, you want a good product..... seems reasonable to me.. we all like saws the rip!!
