The first one you can chalk up to poor packaging. I suspect somebody at the plant had a bad day. It happens.
As for the valve, hmmm. I'm wondering if a certain valve manufacturer is having QC problems, because I had the same issue with my Speeco.
PA, what brand is that valve?
Anyway, EVERYBODY has problems from time to time. I'm more interested in how a company
handles problems. Sounds like the I&O folks are handling them just fine!
I bought some hand tools from them a few years ago. They were great folks to deal with.