It was so bad, I waited until nobody was driving by and I hid my face as I walked out the door! I bought a new 500i! Ive got and had several stihls in the past but this is the VERY FIRST new stihl Ive ever bought! Ive always said I didn't care who made it, if it would outcut a Husqvarna pound for pound, I would buy it. Today I kept my promise! My oldest son said he never thought he would see the day that I would buy a new stihl lol.