How about this chronology............
7/31-ordered carb as you know. Order accepted, (means in stock).
8/1-Stuff on the order that was in Troy arrives. Pick list says carb shipping from SC, which means extra day.
8/2-Carb is no show.
8/3-Carb shows "out for pick". Being a Friday, it should be here tues.
8/6 (Monday)-Carb has not shipped, again listed as accepted. Call Customer service. "they recently received them, but they have not been assigned a bin location yet. Will know by the end of the day" Call again @ 4:45. Told that it is out for pick, but it turns out that they mistakenly looked at my order of that same day, and the carb didn't ship.
8/7-Carb has still not shipped. Spike blows top.
Call customer service and say we WILL have a solution on this call. Either they find the carbs, or warranty is giving this guy a new saw. Luckily, this time I have a good CS rep, (they aren't all the same), and this girl is going to get it done. Promises that within the hour she will have a definitive answer. She kept her promise and the carb has actually shipped and will be here tomorrow.
Personally, I was hopin for the new saw solution, cause I'd retain the original saw for "experiments". And truthfully, if the carb doesn't solve the issue immediately, I'm just going to send a new saw on my own anyway cause this is dragging out too long. I can dig into the first one at leisure and start to get real familiar with this new chassis. Mostly this is just unfortunate timing with the carbs recently arriving. But these things happen. Brad gets more than his share of such things and he's been cool with the whole ordeal, but this is better than the tree-on-the-head mishap, ain't it? :msp_wink: