If a guy is local to me and buys from the next dealer down the road, I would try to "steal him" away from the other guy. If he's local to me and buys off the internet he can go scratch! The guy down the road has the same expenses as me, paying the same wages, paying the same taxes, all for the privilege of selling right down the road from me. The internet sales house is NOT paying the same fees I am for the privilege of selling in my territory. I could take a second mortgage on my house, buy a ton-o-saws and get a website overnight and be selling coast to coast with very low overhead and NO hands on service. Doesn't seem as honest as the way I'm doing it now, face to face in person. I have spoken to each and every person that has purchased from me, I see my customers in the grocery store and at church, they know who I am and I know who they are. My customers make a business decision when they buy from me, they support me and I support them, one hand washes the other. I had a guy come in the other day and tell me a dealer down the road was selling a particular backpack blower for "X"$. When I looked up my cost on the unit, I told him to go get me a few at that price because it was less than dealer cost. He backed off a bit then I told him I'd keep mine before I sold it at a loss. When he asked for the best possible price, I ointed to the sticker and said "that's it right there". He left without a blower but was back 2 days later with cash in hand to get one, seems the dealer down the road was playing bait and switch and I was straight up.