windthrown
361 Junkie
Yeah I've spoken with Stihl reps personally and they do not care how the dealers treat their customers. Call and complain all you want.. it'll just fall on deaf ears.
I have (almost) always gotten a good response from the Stihl factory myself. Use the online email form. And I definitely got a fast and positive response after filing a complaint with the BBB. As for getting information about saw recalls and the like (the 661 in particular), that got me nowhere.
Contact Stihl factory first in VA using their online form:
http://www.stihlusa.com/information/corporate/contact-us/
Then if that gets you nowhere, for filing complaints against Stihl with the BBB in the USA, go to the BBB web site and fill in the complaint here:
https://www.bbb.org/consumer-compla...t-started?source=cibr&bbbid=0583&bid=14005198